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Knowledge base
Optimum Nutrition Ordering
Ordering
10
I have not received a confirmation yet, is my order received correctly?
Can I cancel or change my order?
How long does a shipment take and what are the shipping costs?
How do I place an article in my shopping cart?
The product I want isn’t in stock, what should I do?
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Optimum Nutrition Payment Options
Payment options
6
Which payment methods can I use?
Where can I find my invoice?
I have a question about Klarna
Do your prices include VAT?
I have a question about my Creditcard payment
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Optimum Nutrition Delivery Information
Delivery information
13
Delivery time and cost United Kingdom
Delivery Information outside UK
Where can I find my tracking information?
What is the status of my delivery?
My track and trace indicates that the parcel has been delivered, but I have not received it?
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Optimum Nutrition Returns Policy
Returns policy
8
How does the return process work?
When can I return a product?
Is it possible to swap a product?
Do I have to pay return fees?
I returned my order, when do I receive my refund?
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Optimum Nutrition Deals
Deals
7
What promotions are currently active?
Why is my discount code not working?
Where can I find the terms and conditions?
How do I receive and apply the 15% discount for my first order?
How and where do I apply my discount code?
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Optimum Nutrition Wholesale
Wholesale & Marketing
3
How do I sign up for wholesale?
How can I become an ambassador?
How can I get free samples?
About Optimum Nutrition
About Optimum Nutrition
7
About us
How do I create an account?
How do I sign up for the newsletter?
I forgot my password, what can I do?
I didn't receive the email for resetting my password, what can I do?
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Optimum Nutrition Privacy Policy
Privacy Policy
1
Privacy statement
Formulation & Product Questions
Formulation & Product Questions
28
How many times a day can I take protein powder?
What is the amino acids profile in Gold Standard 100% Whey?
What is the difference between Serious Mass and the Gold Standard Gainer?
Why is Gold Standard 100% Whey the bestselling whey protein powder?
Why should I choose for the Gold Standard 100% Casein?
View all 28
Optimum Nutrition Authentication Requests
Optimum Nutrition Authentication requests
5
How can I confirm my product is authentic?
How can I check if my product is real?
Do the products in all countries look the same?
Can I buy your products in a physical store?
Authentication India
Lifestyle advice
Lifestyle advice
28
Can you give me tips on weight loss?
What products would you recommend for weight loss
I want to start using caffeine but don’t know what product to choose?
What supplements should I use to build muscle?
Please can you tell me if it is safe to use Gold Standard 100% Whey protein for marathon training if I am taking medication for thyroid problems?
View all 28
Sustainability
Sustainability
8
Are the plant products 100% recyclable?
Are your black tubs 100% recyclable?
Why is my tub size smaller?
I love your shakes but am concerned about plastic usage, are these recycled?
I love the Gold Standard Plant Protein but is it recyclable?
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Allergen Information
Allergen Information
15
Are your products suitable for vegetarians?
Is Amino energy suitable for vegetarians?
Are your protein powders/any powders gluten free?
Which products contain eggs and nuts
Which of your products contain eggs?
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Product Safety Questions
Product Safety Questions
10
Can I use Optimum Nutrition’s products if I have any medical condition?
Can I use Optimum Nutrition’s products if I am pregnant or breastfeeding?
If the cow’s milk was used during a BSE scare could it have reached your products?
Does creatine have any negative health effects?
Are the sweeteners used in your products safe for consumption?
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