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Knowledge base
Optimum Nutrition Ordering
Ordering
10
I have not received a confirmation yet, is my order received correctly?
Can I cancel or change my order?
How long does a shipment take and what are the shipping costs?
How do I place an article in my shopping cart?
The product I want isn’t in stock, what should I do?
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Optimum Nutrition Payment Options
Payment options
6
Which payment methods can I use?
Where can I find my invoice?
I have a question about Klarna
Do your prices include VAT?
I have a question about my Creditcard payment
View all 6
Optimum Nutrition Delivery Information
Delivery information
13
Delivery time and cost United Kingdom
Delivery Information outside UK
Where can I find my tracking information?
What is the status of my delivery?
My track and trace indicates that the parcel has been delivered, but I have not received it?
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Optimum Nutrition Returns Policy
Returns policy
8
How does the return process work?
When can I return a product?
Is it possible to swap a product?
Do I have to pay return fees?
I returned my order, when do I receive my refund?
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Optimum Nutrition Deals
Deals
7
What promotions are currently active?
Why is my discount code not working?
Where can I find the terms and conditions?
How do I receive and apply the 15% discount for my first order?
How and where do I apply my discount code?
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Optimum Nutrition Wholesale
Wholesale & Marketing
3
How do I sign up for wholesale?
How can I become an ambassador?
How can I get free samples?
About Optimum Nutrition
About Optimum Nutrition
7
About us
How do I create an account?
How do I sign up for the newsletter?
I forgot my password, what can I do?
I didn't receive the email for resetting my password, what can I do?
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Optimum Nutrition Privacy Policy
Privacy Policy
1
Privacy statement
Product Safety Questions
Product Safety Questions
10
Can I use Optimum Nutrition’s products if I have any medical condition?
Can I use Optimum Nutrition’s products if I am pregnant or breastfeeding?
If the cow’s milk was used during a BSE scare could it have reached your products?
Does creatine have any negative health effects?
Are the sweeteners used in your products safe for consumption?
View all 10
Allergen Information
Allergen Information
15
Are your products suitable for vegetarians?
Is Amino energy suitable for vegetarians?
Are your protein powders/any powders gluten free?
Which products contain eggs and nuts
Which of your products contain eggs?
View all 15
Formulation & Product Questions
Formulation & Product Questions
29
How many times a day can I take protein powder?
What is the amino acids profile in Gold Standard 100% Whey?
What is the difference between Serious Mass and the Gold Standard Gainer?
Why is Gold Standard 100% Whey the bestselling whey protein powder?
Why should I choose for the Gold Standard 100% Casein?
View all 29
Optimum Nutrition Authentication Requests
Optimum Nutrition Authentication requests
5
How can I confirm my product is authentic?
How can I check if my product is real?
Do the products in all countries look the same?
Can I buy your products in a physical store?
Authentication India
Lifestyle advice
Lifestyle advice
28
Can you give me tips on weight loss?
What products would you recommend for weight loss
I want to start using caffeine but don’t know what product to choose?
What supplements should I use to build muscle?
Please can you tell me if it is safe to use Gold Standard 100% Whey protein for marathon training if I am taking medication for thyroid problems?
View all 28
Sustainability
Sustainability
8
Are the plant products 100% recyclable?
Are your black tubs 100% recyclable?
Why is my tub size smaller?
I love your shakes but am concerned about plastic usage, are these recycled?
I love the Gold Standard Plant Protein but is it recyclable?
View all 8
