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Returns policy

How does the return process work?
You can return your order via Royal Mail*. 1. Send an email to customersupport@optimumnutrition.com with the order number and the items you want to retu...
Wed, 17 Aug, 2022 at 9:07 AM
Returns and Conditions
What items can I return? You can return an item within 14 days if all of the following conditions are met: The seal has not been broken and the packaging ...
Fri, 3 Oct, 2025 at 11:38 AM
Can I swap a product?
Unfortunately, we do not offer product exchanges. However, if you are not satisfied with your purchase or ordered the wrong item, you can return it for a re...
Fri, 3 Oct, 2025 at 11:38 AM
Do I have to pay return fees?
You don't have to pay a return fee for the exceptions below: You've received an incorrect product. The product has been delivered damaged. ...
Fri, 25 Mar, 2022 at 3:17 PM
I have returned my order, when will I receive my refund?
Once your returned parcel reaches our warehouse, we will process it as soon as possible. You’ll receive an email notification as soon as your return has bee...
Fri, 3 Oct, 2025 at 11:32 AM
How many days do I have to return my order?
Not satisfied with your product or accidentally ordered the wrong item? No problem! You have the right to return your order within 14 days. During this peri...
Fri, 3 Oct, 2025 at 11:34 AM
Warranty periods
As a customer, you have legal provisions regarding warranty for each purchase stating that the product is or does what you would reasonably expect it to be ...
Fri, 25 Mar, 2022 at 3:21 PM