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Returns policy

Right of return
You’re welcome to exercise your right of return of any item within 14 days of receiving it, regardless of the reason. If you wish to return any item, please...
Fri, 16 Apr, 2021 at 5:19 PM
How do returns work?
Contact our customer service You’ll receive a return form and RET number by email from us Add the completed return form to the package Mark the ...
Thu, 25 Mar, 2021 at 11:54 AM
When can I return a product?
You can return a product when: It’s complete and is unopened in the case of food (supplements) –this is for health protection and/or hygiene rules if the...
Thu, 25 Mar, 2021 at 11:36 AM
Warranty periods
As a customer, you have legal provisions regarding warranty for each purchase stating that the product is or does what you would reasonably expect it to be ...
Thu, 25 Mar, 2021 at 11:36 AM
Items that can't be returned
The following thing can not be returned: Credits or discount coupons can't be exchanged for money. Products that can perish within the cooling-of...
Thu, 25 Mar, 2021 at 11:40 AM
How do you exercise your right of return?
You can contact our customer service via e-mail or webform. However, you can also exercise your right of return by sending us a letter, or download the retu...
Thu, 25 Mar, 2021 at 11:54 AM
Payment obligation
Exercising your right of return doesn’t nullify any payment obligation. You must still pay within the set term, with the following exceptions: You’ve rec...
Thu, 25 Mar, 2021 at 11:45 AM
Is it possible to exchange products?
Unfortunately, it’s not possible to exchange products, with the following exceptions: You’ve received an incorrect product. The product has been deliv...
Thu, 25 Mar, 2021 at 11:46 AM
When do I not have to pay return costs?
You don't have to pay shipping costs for the exceptions below: You've received an incorrect product. The product has been delivered damaged....
Thu, 25 Mar, 2021 at 11:48 AM
Template form
Using the template you can also state that you wish to exercise your right of return. This is not mandatory for you, because the right of return also applie...
Thu, 25 Mar, 2021 at 11:52 AM