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Returns policy

How does the return process work?
You can return your order via Royal Mail*. 1. Send an email to customersupport@optimumnutrition.com with the order number and the items you want to retu...
Wed, 17 Aug, 2022 at 9:07 AM
When can I return a product?
You can return an item within 14 days only if: The seal has not been broken or the packaging has not been opened The product has been damaged within the ...
Fri, 25 Mar, 2022 at 3:57 PM
Is it possible to swap a product?
No, this is not possible, but if you are not happy with the product or if you incorrectly ordered a product, you are allowed to return it and then you will ...
Fri, 25 Mar, 2022 at 3:59 PM
Do I have to pay return fees?
You don't have to pay a return fee for the exceptions below: You've received an incorrect product. The product has been delivered damaged. ...
Fri, 25 Mar, 2022 at 3:17 PM
I returned my order, when do I receive my refund?
From the moment the parcel has been received in our warehouse, we will process your return within 14 days. Our team will notify you via email when the parce...
Fri, 25 Mar, 2022 at 3:23 PM
How many days do I have to return my order?
Is the product not according to your expectations? Or did you accidentally order the wrong article? That is no problem at all! You have the right to return ...
Fri, 25 Mar, 2022 at 3:22 PM
Warranty periods
As a customer, you have legal provisions regarding warranty for each purchase stating that the product is or does what you would reasonably expect it to be ...
Fri, 25 Mar, 2022 at 3:21 PM
Template form
Using the template you can also state that you wish to exercise your right of return. This is not mandatory for you, because the right of return also applie...
Fri, 25 Mar, 2022 at 3:07 PM
How long will it take to process my return?
From the moment the parcel has been received in our warehouse, we will process your return within 14 days. Our team will notify you via email when the parce...
Fri, 25 Mar, 2022 at 3:05 PM