You can return your order via Royal Mail*.

1. Send an email to customersupport@optimumnutrition.com with the order number and the items you want to return.

2. You will receive a return label and return form from us by email.

3. Fill in the return form as complete as possible and add it within the package you want to return.

4. Write the order number clearly on the outside of the package.

5. Drop the parcel at a Royal Mail* post office which you can find here and no shipping costs will be charged.

6. Receive a shipping receipt and keep it safe. 

Click here for our contact details.

*For Republic of Ireland, please check for your local An Post location here

You can return an item within 14 days only if:

• The seal has not been broken or the packaging has not been opened
• The product has been damaged within the manufacturer's warranty period
• The original label is still attached to the clothing
• The best-before date has not expired

You cannot return the following items:

• Products that have passed their expiration date
• Products that have already been opened or have had their seal broken
• Clothing where the original label is no longer attached
• Credits or discount coupons can't be exchanged for money.

You don't have to pay a return fee for the exceptions below:

• You've received an incorrect product.

• The product has been delivered damaged.

• The product has passed the expiration date.

For more information, please contact our customer service.

From the moment the parcel has been received in our warehouse, we will process your return within 14 days. Our team will notify you via email when the parcel has been processed. Once we have processed your return it may take up to 5 working days before you receive the refund on your bank account.

Is the product not according to your expectations? Or did you accidentally order the wrong article? That is no problem at all! You have the right to return a product or order within 14 days. Within this period you can view, judge and / or fit the item.

As a customer, you have legal provisions regarding warranty for each purchase stating that the product is or does what you would reasonably expect it to be or do. With fitness equipment, blenders and electronics you also get a two-year manufacturer warranty. This manufacturer warranty doesn’t nullify the earlier legal warranty.  

Using the template you can also state that you wish to exercise your right of return. This is not mandatory for you, because the right of return also applies without this form. You can download the template form here.