Optimum Nutrition, Inc. (ON) is part of the Glanbia global nutrition group and has been setting the Gold Standard in sports nutrition for more than 30 years - helping performance focused athletes achieve their goals.

COMPANY OWNED & OPERATED MANUFACTURING

With state-of-the-art production facilities in Middlesbrough, UK, Optimum Nutrition is one of the few sports nutrition companies to manufacture in every product category. From the very beginning in 1986, Optimum Nutrition has always taken a hands-on approach to maintaining the very highest standards of quality.

UNCOMPROMISING QUALITY

Before a single machine is turned on in our manufacturing facilities, Optimum Nutrition procurement professionals carefully select the most premium raw materials. A Certificate of Analysis is required for every ingredient, which is then tested and retested for compliance. Quality assurance performs daily inspections of our current Good Manufacturing Practices (cGMPs) compliant facilities, which are GMP registered. The Plant is also Informed Sport and Informed Choice registered and retains a Grade A BRC food Certificate. Optimum Nutrition is a Preferred Supplier to the English Institute of Sport (EIS)

DRIVING CATEGORY INNOVATION

In addition to making Gold Standard 100% Whey the world’s best-selling whey protein powder, Optimum Nutrition created the slowly digesting protein category with Gold Standard 100% Casein. Optimum Nutrition also created the anytime energy category, which remains dominated by Essential Amino Energy, and launched the Optimum Protein Bar and the Protein Crisp Bar, the perfect on-the-go protein snacks.

CUSTOMER SATISFACTION

Optimum Nutrition’s strict ingredients selection, quality control, lab testing and manufacturing processes are all done for one reason: to provide you with the highest quality sports nutrition products available. Our company was founded with a mission to bring consistent quality to the marketplace, and we are constantly working on setting even higher standards.

WHERE YOU CAN FIND US

Our products can be found throughout the United Kingdom in specialty retail stores, gyms and fitness centres as well as major grocery chains and online retailers and of course here direct from the brand you trust. Optimum Nutrition’s products are available across the globe.

How Can I Create an Account?

Creating an account is quick and easy! Simply follow these steps:

1. Go to our website and click on "Sign In/Register" at the top of the page.
2. Select "Create an Account."
3. Fill in your details, including your name, email address, and password.
4. Click "Register" to complete the process.
5. You will receive a confirmation email, follow the instructions to verify your account.

Why Should I Create an Account?

Having an account allows you to:

• Track your orders and view order history
• Save your details for faster checkout
• Receive exclusive offers and updates

We’re excited that you want to join our newsletter! Signing up is quick and easy, just follow these steps:

1. Scroll to the bottom of our website.
2. Enter your email address and click "Subscribe".
3. Check your inbox for a confirmation email.
4. Open the email and confirm your subscription.
5. After confirmation, you’ll receive your 15% discount code by email.

Important Notes:

• Check Your Spam Folder: Sometimes, the confirmation and discount emails may end up in your spam or junk folder. Be sure to check these folders if you don’t see them in your inbox.
• One-Time Sign-Up: You can only sign up once for this promotion. If you have already subscribed before, you won’t receive another discount code.

If you’ve forgotten your password, don’t worry! You can easily reset it by following these steps:

1. Click on Sign In/Register on our website.
2. Select "Forgotten your password?"
3. Enter your email address and submit the request.
4. You will receive an email from us with password reset instructions.
5. Follow the steps in the email to set a new password.

Important Notes:

• Check Your Spam Folder: Sometimes, the password reset email may end up in your spam or junk folder.
• Verify Your Account Exists: If you placed previous orders as a guest, an account may not exist under your email address. You can check this by trying to create an account with the same email. If an account already exists, you will be notified.

If you haven’t received the password reset email, try the following:

1. Check Your Spam or Junk Folder – Sometimes, the email may be filtered into these folders.
   
2. Verify Your Account Status – If you previously placed orders as a guest, an account may not exist under your email address. You can check this by trying to create an account with the same email. If an account already exists, you will be notified.
   
3. Still Can’t Find It? – If the email isn’t in your spam folder and you’re sure you have an account, please contact our customer service team for further assistance.

We're happy to help you regain access to your account!

We're sorry to see you go! If you wish to delete your account, you can do so at any time by following these steps:

1. Submit a Request: Contact us at [email protected] with your account deletion request.
2. Review Process: Our team will review your request to ensure everything is in order.
3. Account Deletion: Once reviewed, your account will be permanently deleted within four weeks.

If you have any questions or need further assistance, feel free to reach out to our support team.

We're sorry to see you go!

If you wish to unsubscribe from our newsletter, you can do so in one of the following ways:

• Via Email: Open any newsletter from us, scroll to the bottom, and click on the "unsubscribe" link. This will take you to a page where you can confirm your unsubscription.
• Through Your Account: If you have an account, log in and click on the profile icon. Then, go to "Contact Preferences" and toggle off the newsletter subscription by switching the slider to gray.
• Need Help? If you experience any issues unsubscribing, feel free to contact our customer service team, and they’ll be happy to assist you.

1.Can I get support for my Optimum Nutrition product via your customer service?
Our current customer service only supports products purchased directly from www.optimumnutrition.com. If your purchase was made from another retailer, we are unable to assist as we do not have access to order details or product specifications in our system.

2. What should I do if I need support for an Optimum Nutrition product purchased elsewhere?
For any Optimum Nutrition products bought from other retailers, please contact our parent company, Glanbia, for further assistance. They can provide support for your concerns.
You can reach the Glanbia support team at [email protected].

3. What information should I include when contacting Glanbia for support?
To speed up the response time, please provide the following details in your email:

• Place of purchase (where you bought the product)
• Date of purchase
• Product name
• Batch number and time stamp (preferably include a photo of the batch)
• Expiration date
• Summary of your complaint
• Photo of the issue (if applicable)
  
  

4. Why do I need to provide batch and expiration details?
These details help the support team verify the product’s origin, assess potential issues, and provide a faster resolution.

5. What if I purchased directly from www.optimumnutrition.com?
If you bought your product from our official website, you can reach out to our customer service team through the contact methods listed on our website for assistance.

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