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Returns Policy

You’re welcome to exercise your right of return of any item within 14 days of receiving it, regardless of the reason. If you wish to return any item, please contact our customer service at customersupport@optimumnutrition.com to initiate the process. We reimburse by the same payment method used for the original transaction, and will process your refund once we’ve received your item.

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  • Contact our customer service

  • You’ll receive a return form and RET number by email from us

  • Add the completed return form to the package

  • Mark the RET number clearly on the box

  • Pack your order well so that it arrives back to us in good condition

  • Drop it off at a DPD Pickup shop

  • You’ll receive a proof of shipment upon delivery – keep it safe!

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You can return a product when:

  • It’s complete and is unopened in the case of food (supplements) –this is for health protection and/or hygiene rules if the seal is broken after delivery.

  • The product has been damaged within the warranty period.

  • For clothing, the original label must still be attached to the item.

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As a customer, you have legal provisions regarding warranty for each purchase stating that the product is or does what you would reasonably expect it to be or do. With fitness equipment, blenders and electronics you also get a two-year manufacturer warranty. This manufacturer warranty doesn’t nullify the earlier legal warranty.

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The following thing can not be returned:

  • Credits or discount coupons can't be exchanged for money.

  • Products that can perish within the cooling-off period can't be returned.

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You can contact our customer service via e-mail or webform. However, you can also exercise your right of return by sending us a letter, or download the return form here. Then follow the steps below:


  • State your order number and the products that you wish to return.

  • You'll receive an e-mail with a confirmation of the return request, a return form and a RET number.

  • Then add the completed return form with the package.

  • Pack your order well, so that it arrives in good condition.

  • Then drop it off at a DPD Pick up shop.

  • Please note: always keep the proof of shipping with the Track & Trace code!

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Exercising your right of return doesn’t nullify any payment obligation. You must still pay within the set term, with the following exceptions:

  • You’ve received an incorrect product.

  • The product has been delivered damaged.

  • The product has passed the expiration date.

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Unfortunately, it’s not possible to exchange products, with the following exceptions:

  • You’ve received an incorrect product.

  • The product has been delivered damaged.

  • The product has passed the expiration date.

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You don't have to pay shipping costs for the exceptions below:

  • You've received an incorrect product.

  • The product has been delivered damaged.

  • The product has passed the expiration date.

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Using the template you can also state that you wish to exercise your right of return. This is not mandatory for you, because the right of return also applies without this form. You can download the template form here.

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