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Returns Policy

If you would like to return your order, please contact our customer service department directly.

In order to process a return, we ask you to do the following:

  • Choose our appointed returns provider
  • Choose standard delivery/tracking
  • Do not add additional insurance
  • Provide a payment receipt (not an invoice) to us via email
  • You will be refunded once we receive and process your return at our warehouse

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You can return an item within 14 days only if:

  • The seal has not been broken or the packaging has not been opened
  • The product has been damaged within the manufacturer's warranty period
  • The original label is still attached to the clothing
  • The best-before date has not expired

 

You cannot return the following items:

  • Products that have passed their expiration date
  • Products that have already been opened or have had their seal broken
  • Clothing where the original label is no longer attached
  • Credits or discount coupons can't be exchanged for money.

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No, this is not possible, but if you are not happy with the product or if you incorrectly ordered a product, you are allowed to return it and then you will receive a refund. 


Please contact our customer service if you want to return your items.

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You don't have to pay a return fee for the exceptions below:

  • You've received an incorrect product.

  • The product has been delivered damaged.

  • The product has passed the expiration date.


For more information, please contact our customer service.


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From the moment the parcel has been received in our warehouse, we will process your return within 14 days. Our team will notify you via email when the parcel has been processed. Once we have processed your return it may take up to 5 working days before you receive the refund on your bank account.

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Is the product not according to your expectations? Or did you accidentally order the wrong article? That is no problem at all! You have the right to return a product or order within 14 days. Within this period you can view, judge and / or fit the item.

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As a customer, you have legal provisions regarding warranty for each purchase stating that the product is or does what you would reasonably expect it to be or do. With fitness equipment, blenders and electronics you also get a two-year manufacturer warranty. This manufacturer warranty doesn’t nullify the earlier legal warranty.  

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Using the template you can also state that you wish to exercise your right of return. This is not mandatory for you, because the right of return also applies without this form. You can download the template form here.

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From the moment the parcel has been received in our warehouse, we will process your return within 14 days. Our team will notify you via email when the parcel has been processed. Once we have processed your return it may take up to five working days before you receive the refund on your bank account.

 


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