How do I receive and apply the 15% discount for my first order? : Optimum Nutrition

We appreciate your interest in placing an order with us! We regularly have great promotions on our website. The most recent promotions are also displayed on our homepage banner and texts as well as the checkout page.

Visit our promotion page here.
Visit our bundles deals page here.
Remember you can sign up to our newsletter at the bottom of the homepage for weekly offers +15% off on your first order!

Please note: we do not guarantee promotions and/or discount codes from other websites.

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Why is my discount code not working?

What a bummer that your discount code isn't working! This is certainly no reason to panic. When you want to use a discount code, it's important that the products in your shopping cart and/or the order value meet certain conditions.

The code shows as 'applied succesfully' but I don't see any discount or a free product added.

The most common reason is that you don't meet the conditions of the promotion.
Discounts cannot be combined with bundles and combi deals.
The discount code for signing up through the newsletter only works on your first order and is not stackable.
If you are combining multiple promotions where you can receive a free product, please make sure that the final amount after discounts still meets the requirement.

I receive the message 'the coupon code entered is not valid'.

Check the promotion's end date.
The code has been misspelled.
The code was offered through a different website and does not correspond to our promotions.

I receive the message 'the entered discount code has already been used'.

The code was used in a previous order.
You might have aborted an order during the payment process. Therefore, the code will no longer be valid. Please contact our Customer Service and we will help you with this.

Other

How do I know if I will receive a free product (with a specific promotion)?
If you are using a promotion that offers a free product, the product will appear in your shopping cart after adding the code. If the product is not displayed, you do not meet the promotion's terms or the product is out of stock.

The discount in the shopping cart doesn't match with the discount code.
Check if all products are eligible for the promotion; some products may be excluded.

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Where can I find the terms and conditions?

All our terms and conditions for active promotions are visible on the home page banner and product pages.

Discount codes are not applicable to other promotions, bundles or combi-deals.

For more details regarding current and previous promotions, please visit our discount terms and conditions page.

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How do I receive and apply the 15% discount for my first order?

We are happy to hear that you would like to place your first order! You can get a 15% discount on your first order by signing up for our newsletter.

How can you do this?

Go to the home page and scroll down until you see the SIGN UP input field.
Open your email and open the request to sign up.
Confirm your email by clicking the black button CONFIRM EMAIL ADDRESS.
After confirming, you will receive another email with a 15% discount code.
Apply this code manually in the shopping cart under ‘Promotional codes’.

*Please note: It can take up to 24 hours to receive this. it is possible that these emails end up in your spam box or unwanted mailbox. If you haven’t received this within 24 hours please contact customer service.

The discount code is not applicable to other promotions, bundles or combi-deals.

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How and where do I apply my discount code?

You can apply a discount code in your shopping cart, under the text “Promotional code”.

Then click apply after entering the code. Please see the desktop and phone version of the site below:

Desktop:

Phone:

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I’ve been invited to write a review about one of your products. How does this work?

The reviews alongside our products are written by our customers and assist us in improving our products and service. They also help other customers who are also interested in the product.

When a customer submits a review, we have to check that it doesn’t break certain rules and regulations. Some of the claims and opinions that we cannot publish are listed below as examples.

In connection to claim legislation and the control of this by the Food and Consumer Product Safety Authority, it is no longer permitted to place health claims and/or medical claims, concerning Optimum Nutrition product on our site. Reviews such as "I have been cured of.." or "I lost 5 kilos in one week using product x" etc. can no longer be placed.

If your review is published, it can take 2-3 days before you’ll receive your discount code by e-mail.

Guidelines for writing a review can be found here.

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General

Optimum Nutrition UK reserves the right, at its own approval and without prior notice, to change the promotion conditions and / or prices or to end or interrupt the promotion. This also includes situations in which there are errors in the software and / or hardware and other technical and / or legal reasons.
Price changes, printing and typing errors reserved.
The following applies to all promotions: while stocks last.
Bundles are excluded from promotions

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How can we help you?

Deals

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