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Delivery information

Delivery time and cost United Kingdom
Place your order before 6pm on a working day, and we’ll prepare and send it out immediately. We deliver to the United Kingdom*, numerous EU destinations and...
Thu, 3 Nov, 2022 at 4:56 PM
Delivery Information outside UK
Country Delivery Method Delivery Time Price Free Delivery Threshold Ireland Standard 4-6 working days From € 4.99 € 60.00 Ire...
Mon, 28 Mar, 2022 at 11:58 AM
What is the status of my delivery?
You can find all information about the delivery of your order in your track & trace code.  How to find your tracking track and trace code (3 options):...
Mon, 28 Mar, 2022 at 2:15 PM
My track and trace indicates that the parcel has been delivered, but I have not received it?
We are sorry to hear that your parcel has been stated as delivered but you have not received it.  Please check your FedEX/Hermes tracking link for the la...
Tue, 29 Mar, 2022 at 4:05 PM
What happens when I am not at home and my order will be delivered?
Are you unexpectedly not at home? No worries! FedEx & Hermes will try again on the next working day if the delivery is not successful. Hermes can also l...
Tue, 29 Mar, 2022 at 4:06 PM
Can my order be delivered at a pick up point?
No, this is unfortunately not possible.
Mon, 28 Mar, 2022 at 12:20 PM
Can I choose a delivery date or time?
No, this is unfortunately not possible.
Fri, 25 Mar, 2022 at 1:25 PM
My package is at the pick-up location, do I have to bring anything?
To collect your package, you’ll need a valid proof of ID and the barcode of your order.
Mon, 28 Mar, 2022 at 12:18 PM
My package is damaged, what can I do?
We are sorry to hear that you have received a damaged parcel! Please contact our customer service with pictures of the issue and we will gladly help you f...
Mon, 28 Mar, 2022 at 11:53 AM
My package is incomplete
Please contact us and we’ll help you! 
Tue, 16 Feb, 2021 at 11:32 AM