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Delivery information

Delivery time and cost United Kingdom
Place your order before 6pm on a working day, and we’ll prepare and send it out that same day. We deliver to the United Kingdom*, as well as numerous Europe...
Tue, 31 Oct, 2023 at 11:33 AM
Delivery Information outside UK
Country Delivery Method Delivery Time Price Free Delivery Threshold Ireland Standard 4-6 working days From € 4.99 € 60.00 Ire...
Tue, 31 Oct, 2023 at 11:34 AM
Where can I find my tracking information?
Are you unable to find your track and trace, but are able to confirm that your payment amount has been debited from your account? Then you can assume that y...
Tue, 16 Apr, 2024 at 11:24 AM
What is the status of my delivery?
You can find all information about the delivery of your order in your track & trace code.  How to find your tracking track and trace code (3 options):...
Wed, 6 Sep, 2023 at 11:28 AM
My track and trace indicates that the parcel has been delivered, but I have not received it?
We are sorry to hear that your parcel has been stated as delivered but you have not received it.  Please check your FedEX/Hermes tracking link for the la...
Tue, 29 Mar, 2022 at 4:05 PM
What happens when I am not at home and my order will be delivered?
Are you unexpectedly not at home? No worries! FedEx & Hermes will try again on the next working day if the delivery is not successful. Hermes can also l...
Tue, 29 Mar, 2022 at 4:06 PM
Can my order be delivered at a pick up point?
No, this is unfortunately not possible.
Mon, 28 Mar, 2022 at 12:20 PM
Can I choose a delivery date or time?
No, this is unfortunately not possible.
Fri, 25 Mar, 2022 at 1:25 PM
My package is at the pick-up location, do I have to bring anything?
To collect your package, you’ll need a valid proof of ID and the barcode of your order.
Mon, 28 Mar, 2022 at 12:18 PM
My package is damaged, what can I do?
We are sorry to hear that you have received a damaged parcel! Please contact our customer service with pictures of the issue and we will gladly help you f...
Mon, 28 Mar, 2022 at 11:53 AM