We offer fast and reliable delivery across the United Kingdom with DPD.

Same-day dispatch deadline
Orders placed before 2 PM on a working day are dispatched the same day for next-day delivery. Orders placed after 2 PM are processed the following working day.

Delivery time
Delivery takes 1–2 working days (1 day if ordered before 2 PM). Please note that no deliveries are made on Saturday or Sunday*.
*Weekend delivery is available via DPD at an additional cost, which must be paid directly to DPD.

Delivery cost
Delivery is free on orders over £50. For orders below £50, delivery costs £3.99.

Delivery options
We currently offer standard home delivery only (no express delivery and no pickup points).

Carrier
All UK orders are shipped with DPD for reliable service and tracking.

Delivery destinations
Unfortunately, we can’t deliver to the Isle of Man, Channel islands, Shetland islands, Guernsey, Jersey or Gibraltar yet. And other non-supported countries, if you are unable to select the country on our website, it means we are unable to ship there. Please note our warehouse blocks orders containing address details of a non-supported country. Please note, we cannot also not facilitate delivery to any BFPO addresses.

You can find your tracking link in the shipping confirmation email we send as soon as the carrier collects your package from our warehouse.

If you placed your order while logged in to your Optimum Nutrition account, the tracking link will also appear in your account once the package has been picked up by the carrier.

If you can’t locate your tracking details but can confirm that the payment has been debited from your account, your order was likely completed successfully and should arrive within the estimated delivery timeframe.

The most common reason for not receiving your tracking link is a typo in the email address entered during checkout. In this case, you also will not have received an order confirmation email.

If you are sure your email address was entered correctly but still haven’t received any emails, please check the following:

• Wait for the carrier to collect your package. You’ll receive a tracking link by email as soon as the carrier collects your package from our warehouse. 

• Review your spam folder in case the email was filtered.

Need more help? Our customer service team is happy to assist you contact us here.

All information regarding the delivery of your order can be found using your Track & Trace code.

You can access your tracking information in three ways:

1. In the email from Optimum Nutrition titled “Your order has been dispatched”

2. In the email from DPD titled “Your package is on its way”

3. In your Optimum Nutrition account*

* Please note: If you placed your order as a guest, this option will no longer be available after checkout.

Important: Delivery status updates in your account may occasionally be delayed. For the most accurate information, please check your DPD tracking link directly.

If you require further assistance, our customer service team is happy to help, contact us here.

If your parcel is marked as delivered but you can’t find it, please try the following steps:

1. Check around your property – Parcels may be left in a safe location such as a porch, shed, or behind bins.
2. Ask your household or neighbours – Sometimes parcels are accepted by someone else at your address or a neighbour nearby.
3. Check your DPD tracking link – It often includes a delivery photo or notes from the driver showing where the parcel was left.
4. Allow a little time – Occasionally, tracking updates before the parcel physically arrives.

If you still can’t locate your parcel, please contact our customer service team with your order number, and we’ll investigate directly with DPD to resolve the issue quickly.

If you’re not available when DPD tries to deliver, don’t worry, you’ll receive a notification by email or SMS. You can then:

• Reschedule the delivery for another day.
• Choose delivery to a neighbour or a designated safe place (if set up in advance).
• Collect your parcel from a nearby DPD Pickup Shop (with ID).

You’ll also be able to manage these options easily through the DPD app or website, which provides live tracking and a 1-hour delivery window.

No, this is unfortunately not possible.

After receiving the tracking link (via email or SMS), you can:

• Choose a different delivery date 
• Select a different delivery address 
• Redirect to a DPD Pickup Parcelshop for collection.
• Give a deposit safe place 

How to make the change

• Click the link in the email/SMS or go directly to the DPD tracking page.
• Enter your parcel number + postal code.
• Select change delivery

We are sorry to hear that you have received a damaged parcel! Please contact our customer service with pictures of the issue and we will gladly help you further.

We’re sorry to hear that an item may be missing from your delivery. Our team carefully prepares and checks every order, including recording parcel weights, but on rare occasions mistakes can occur.

To help us resolve this quickly, please provide clear details of which products are missing. Before contacting us, we recommend checking the following:

• Multiple shipments – Did you receive two tracking numbers? Your order might arrive in more than one parcel.
• Damaged or opened box – If your parcel was damaged or opened, please take a photo and share it with our customer service team.
• Order confirmation – Double-check your order confirmation to ensure the product and quantity match what you expected.
• Promotional items – If the missing item is a free gift or promotion, please review the promotion’s terms and conditions.

Once you’ve checked these points, please contact our customer service team with the details. We’ll investigate with our carrier and resolve the issue as quickly as possible.

We are sorry to hear that your parcel is currently on its way back to our warehouse. We will come back to you by email as soon as your parcel has been received in our warehouse with a confirmation that your refund has been processed.

Yes, you can! Once your parcel has been shipped, DPD will send you tracking information by email or SMS, including a 1-hour delivery slot on the delivery day.

Through the DPD app or website, you can:

• Change the delivery date.
• Choose a different time slot (if available).
• Redirect the parcel to a neighbour or safe place.
• Send the parcel to a nearby DPD Pickup Shop for collection.

Please note that some options may depend on your location and the stage of the delivery process.