We offer fast and reliable delivery across the United Kingdom with DPD.

Same-day dispatch deadline
Orders placed before 2 PM on a working day are dispatched the same day for next-day delivery. Orders placed after 2 PM are processed the following working day.

Delivery time
Delivery takes 1–2 working days (1 day if ordered before 2 PM). Please note that no deliveries are made on Saturday or Sunday*.
*Weekend delivery is available via DPD at an additional cost, which must be paid directly to DPD.

Delivery cost
Delivery is free on orders over £50. For orders below £50, delivery costs £3.99.

Delivery options
We currently offer standard home delivery only (no express delivery and no pickup points).

Carrier
All UK orders are shipped with DPD for reliable service and tracking.

Delivery destinations
Unfortunately, we can’t deliver to the Isle of Man, Channel islands, Shetland islands, Guernsey, Jersey or Gibraltar yet. And other non-supported countries, if you are unable to select the country on our website, it means we are unable to ship there. Please note our warehouse blocks orders containing address details of a non-supported country. Please note, we cannot also not facilitate delivery to any BFPO addresses.

Are you unable to find your track and trace, but are able to confirm that your payment amount has been debited from your account? Then you can assume that your order was successful and to be delivered within the delivery period.

The most common reason for not being able to find the track and trace relates to making a typo in your email address, in this case you also have not received an order confirmation email.

Are you certain that the email address is correct? In that case, you can check the following points:

• You’ll receive a tracking link by email as soon as the carrier collects your package from our warehouse.
  Tip: Don’t forget to check your spam folder, just in case. 
• If you placed your order while logged in to your Optimum Nutrition account, you can also find your tracking link your account (it will appear once the carrier has picked up your package).
  

Need more help? Our customer service team is happy to assist you contact us here.

You can find all information about the delivery of your order in your track & trace code. 

How to find your tracking track and trace code (3 options):

• Email from Optimum Nutrition (“Your order has been dispatched”)
• Email from DPD (“Your package is on its way”)
• In your Optimum Nutrition account * 
  
  

* When you have paid for your order as a guest, this option will expire.

** Please note that the statuses in your account can sometimes have delays. Want more details? Check the exact status of your delivery using your DPD tracking link.

Need more help? Our customer service team is happy to assist you, contact us here.

If your parcel is marked as delivered but you can’t find it, please try the following steps:

1. Check around your property – Parcels may be left in a safe location such as a porch, shed, or behind bins.
2. Ask your household or neighbours – Sometimes parcels are accepted by someone else at your address or a neighbour nearby.
3. Check your DPD tracking link – It often includes a delivery photo or notes from the driver showing where the parcel was left.
4. Allow a little time – Occasionally, tracking updates before the parcel physically arrives.

If you still can’t locate your parcel, please contact our customer service team with your order number, and we’ll investigate directly with DPD to resolve the issue quickly.

No, this is unfortunately not possible.

After receiving the tracking link (via email or SMS), you can:

• Choose a different delivery date 
• Select a different delivery address 
• Redirect to a DPD Pickup Parcelshop for collection.
• Give a deposit safe place 

How to make the change

• Click the link in the email/SMS or go directly to the DPD tracking page.
• Enter your parcel number + postal code.
• Select change delivery

To collect your package, you’ll need a valid proof of ID and the barcode of your order.

We are sorry to hear that you have received a damaged parcel! Please contact our customer service with pictures of the issue and we will gladly help you further.

We’re sorry to hear that an item may be missing from your delivery. Our team carefully prepares and checks every order, including recording parcel weights, but on rare occasions mistakes can occur.

To help us resolve this quickly, please provide clear details of which products are missing. Before contacting us, we recommend checking the following:

• Multiple shipments – Did you receive two tracking numbers? Your order might arrive in more than one parcel.
• Damaged or opened box – If your parcel was damaged or opened, please take a photo and share it with our customer service team.
• Order confirmation – Double-check your order confirmation to ensure the product and quantity match what you expected.
• Promotional items – If the missing item is a free gift or promotion, please review the promotion’s terms and conditions.

Once you’ve checked these points, please contact our customer service team with the details. We’ll investigate with our carrier and resolve the issue as quickly as possible.

We are sorry to hear that your parcel is currently on its way back to our warehouse. We will come back to you by email as soon as your parcel has been received in our warehouse with a confirmation that your refund has been processed.

Yes, you can! Once your parcel has been shipped, DPD will send you tracking information by email or SMS, including a 1-hour delivery slot on the delivery day.

Through the DPD app or website, you can:

• Change the delivery date.
• Choose a different time slot (if available).
• Redirect the parcel to a neighbour or safe place.
• Send the parcel to a nearby DPD Pickup Shop for collection.

Please note that some options may depend on your location and the stage of the delivery process.