Place your order before 6pm on a working day, and we’ll prepare and send it out that same day. We deliver to the United Kingdom*, as well as numerous European destinations. We offer standard delivery and express delivery (view our European destinations here).

*Unfortunately, we can’t deliver to the Isle of Man, Channel islands, Shetland islands, Guernsey, Jersey or Gibraltar yet. And other non-supported countries, if you are unable to select the country on our website, it means we are unable to ship there. Please note our warehouse blocks orders containing address details of a non-supported country. Please note, we cannot also not facilitate delivery to any BFPO addresses.

Working days are Monday – Friday. Delivery time is determined in working days from date of dispatch. For example if an order is made Tuesday before 6pm, the 5th working day would be Tuesday next week. 

NOTE:

*Sometimes processing times at local customs can take longer than expected, which can impact delivery time.

*Sometimes processing times at local customs may take longer than expected, which may affect delivery times.

*Unfortunately, we can’t deliver to the Isle of Man, Channel islands, Shetland islands, Guernsey, Jersey or Gibraltar yet. And other non-supported countries, if you are unable to select the country on our website, it means we are unable to ship there. Please note our warehouse blocks orders containing address details of a non-supported country. Please note, we cannot also not facilitate delivery to any BFPO addresses.

Are you unable to find your track and trace, but are able to confirm that your payment amount has been debited from your account? Then you can assume that your order was successful and to be delivered within the delivery period.

The most common reason for not being able to find the track and trace relates to making a typo in your email address, in this case you also have not received an order confirmation email.

Are you certain that the email address is correct? In that case, you can check the following points:

• If you have the ordernumber, you will be able to obtain the track&trace automatically via chat. Open the chatwidget and click on Delivery -> Tracking Link-> I did not receive a tracking link
• The track and trace will be sent to you via email as soon as the carrier has picked up the package from our warehouse. Tip: also check your spam folder.
• Did you place the order while you were logged in to your Optimum Nutrition account? Then you can also open your track and trace in the My Account section (it's only available after the carrier has collected the package from our warehouse).
  
  Go to Order History and click the link to track your order. 

You can find all information about the delivery of your order in your track & trace code. 


How to find your tracking track and trace code (3 options):

• Email from Optimum Nutrition (“Your order has been dispatched”)
• Email from Fedex/Hermes (“Your package is on its way”)
• In your Optimum Nutrition account * 
  
  

*When you have paid for your order as a guest, this option will expire

** Please note that the statuses in your account can sometimes have delays. Want more details? Check the exact status of your delivery using your GLA tracking link via FedEX. You can find your GLA tracking code via your account (see picture below).



How to see the most recent order status (2 options):

*Copy and paste your GLA tracking number into the FedEX page (https://fcbtracking.fedex.com/ ) and click View More Tracking to find the latest details of your parcel. 

Overview statuses on Fedex

 Please contact our customer service to receive further assistance if the following occurs:

• You have not received your parcel after the delivery.
• Your track and trace status is not clear. 
• There has been no update in your track and trace status for 7 working days.

We are sorry to hear that your parcel has been stated as delivered but you have not received it. 

Please check your FedEX/Hermes tracking link for the latest updates. The tracking link can be found via:

• Email from Optimum Nutrition (“Your order has been dispatched”)
• E-mail from Fedex/Hermes (“Your package is on its way”)
• In your Optimum Nutrition account * 

*When you have paid for your order as a guest, this option will expire. 

Enter your tracking code into the FedEX page: https://fcbtracking.fedex.com/
 Click: ‘View full tracking details’ 

Then click ‘View proof of delivery’ for photo evidence of the exact location of your parcel. 

In this case if you still dispute the delivery, please contact our customer service to receive further assistance.

Are you unexpectedly not at home? No worries! FedEx & Hermes will try again on the next working day if the delivery is not successful. Hermes can also leave your parcel in a safe place or with a neighbor, which you can choose directly via their track and trace link. 


Find your track and trace:

• Email from ON (your order has been dispatched email)
• My account (see order history and then tracking number)
• Email from FedEx/Hermes (“Your package is on its way”)

Add your track and trace into the FedEx page

Click‘ Change delivery options’ and confirm your postcode. You will be taken to the ‘Delivery options’ page

No, this is unfortunately not possible.

To collect your package, you’ll need a valid proof of ID and the barcode of your order.

We are sorry to hear that you have received a damaged parcel! Please contact our customer service with pictures of the issue and we will gladly help you further.

It's unfortunate to hear that something is missing from your order. We do our best to pack the packages as carefully as possible, but unfortunately, mistakes can happen.

Optimum Nutrition always registers and checks the weight of its parcels. In case of missing items, we are obliged to do these checks within our own company and with the carrier. Therefore, we kindly ask you to indicate as clearly as possible which products are missing. This way, we can assist you as effectively as possible!

Please also check the following points:
- Have you received two shipping numbers? Your order might be delivered in multiple packages.
- Was the box opened or damaged? Take a photo and send it to our customer service.
- Have you thoroughly checked the order confirmation to ensure the product/quantity is correct?
- Is it about a free gift or promotion? Check the terms and conditions of the promotion here

Afterward, you can contact our customer service, and we will resolve this as quickly as possible.

We are sorry to hear that your parcel is currently on its way back to our warehouse. We will come back to you by email as soon as your parcel has been received in our warehouse with a confirmation that your refund has been processed.

Unfortunately this is not possible at this moment.