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Authentication Requests

There are a number of features which can confirm the authenticity of our products.

Please see a list of these verification features on our website which can help you identify if your product is authentic:

 

UK/Europe: https://www.optimumnutrition.com/en-gb/authentic-products.

US: https://www.optimumnutrition.com/en-us/authentic-products

India: https://authenticateon.in/glanbia

Latin America: https://www.authentic-on.com/es-mx/

 

If you are still unable to confirm the authenticity of your product, please contact our customer care team online and provide an image of the product – including an image of the batch number

If you purchased your product(s) in the UK or Europe, please contact us at https://www.optimumnutrition.com/en-gb.

If you purchased your product(s) in India, please contact us at https://authenticateon.in/glanbia.

If you purchased your product(s) anywhere else in the world, please contact us at https://www.optimumnutrition.com/en-us.”

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Tip 1: Check the neck band

Gold Standard 100% Whey tubs have a gloss plastic neckband around the lid. Colour will be black or black and gold. Check that this has not been tampered with.


Tip 2: Check the tub design

Gold Standard 100% Whey Tubs (UK and EU) have a circular indentation on the bottom. There is also a line running through the middle.

 

Tip 3: Check the date & batch code

Every Optimum Nutrition product will display a printed Batch Number and Date. The Best Before Date and Batch Codes are located on the should of the tub or the rear of the large bags. They will be printed in yellow ink on the tubs and black ink on the bags for UK and EU products.


Tip 4: Check the seal

Optimum Nutrition protein tubs have a cardboard vacuum barrier that helps hold powder in place during shipping. This gloss white protective disk should be stuck to top of the tub. Check that seal has not been tampered with.


Do you still doubt if the product is real or not? Please contact our customer service. 

If you contact us please provide the following information:

  • Order number or place of purchase 
  • Product name
  • Batch/Lot number
  • Expiration date
  • Pictures of the batch number/exp/mfg
  • Pictures of the front and back of the canister

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No, our products vary slightly from region to region in design, formulation, and features. 

 

Please check the links below for your local region's Authentication Tips:

 

Europe Authentication

Russia Authentication

India Authentication

Latin America Authentication

South-East Asia Authentication

China Authentication

India Authentication

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Yes, you can! You can find our products in the following stores.

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If you’re in India please visit the India Authentication page or contact indiacustomercare@glanbia.com for all your questions. 

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