How can we help you?

Ordering

Placing your order
Ordering at Optimum Nutrition is very simple! Just follow these simple steps: Choose what you’d like to buy. Add them to the shopping cart by pressing...
Fri, 16 Apr, 2021 at 5:18 PM
How long does a shipment take and what are the shipping costs?
Ordering from Optimum Nutrition couldn’t be easier! Place your order before 6pm on a working day, and we’ll prepare and send it out as soon as possible. We ...
Tue, 16 Feb, 2021 at 11:17 AM
I get an error code during the order, what should I do now?
Oops, sorry about that! An error code may be caused by a number of different things. Please contact our customer service and they’ll investigate for you. V...
Tue, 16 Feb, 2021 at 11:14 AM
I’ve not received a confirmation yet, what should I do?
There could be different reasons for this. Have you checked the spam or junk folder of your e-mail? If you’ve not received confirmation of your order after ...
Tue, 16 Feb, 2021 at 11:15 AM
My products are still in the shopping cart, has my order been received properly?
It’s possible that due to an error your products are still listed in your shopping cart even after you have placed your order. Once the order is packed and ...
Tue, 16 Feb, 2021 at 11:13 AM
The product I want isn’t in stock, what should I do?
We know it’s frustrating if the particular product, flavour or variation you want is out of stock. If this happens, please contact our customer service who ...
Tue, 16 Feb, 2021 at 11:19 AM
I’ve received an e-mail that a product isn’t in stock and my order can’t be shipped, what should I do now?
Unfortunately this can happen sometimes despite careful stock management. If so, you’ll receive an e-mail that your order can’t be shipped the following wor...
Tue, 16 Feb, 2021 at 11:21 AM
Can I change my order after it’s been placed?
Your order is prepared immediately so unfortunately it’s not possible to make any changes. However, within a 30 - 60 minute time frame we can cancel your co...
Tue, 16 Feb, 2021 at 11:22 AM
Can I cancel my order?
We can cancel your order and refund your money the same (working) day, as long as you let us know within one hour of placing it. It’s not possible to cancel...
Tue, 16 Feb, 2021 at 11:23 AM
Ordering
Ordering from Optimum Nutrition couldn’t be easier! Place your order before 6pm on a working day, and we’ll prepare and send it out as soon as possible. We ...
Tue, 16 Feb, 2021 at 11:33 AM