How can we help you?

Ordering

I have not received a confirmation yet, is my order received correctly?
Thank you for ordering at Optimum Nutrition! You will receive an order confirmation email once the package has been dispatched. This will usually be sent th...
Tue, 29 Mar, 2022 at 3:19 PM
Can I cancel or change my order?
Placed orders will be immediately prepared for you. Therefore, it is not possible to make any changes to your order.  If you want to cancel your order, ple...
Fri, 25 Mar, 2022 at 2:20 PM
How long does a shipment take and what are the shipping costs?
Ordering from Optimum Nutrition couldn’t be easier! Place your order before 6pm on a working day, and we’ll prepare and send it out as soon as possible. We ...
Tue, 29 Mar, 2022 at 4:07 PM
How do I place an article in my shopping cart?
Thank you for choosing Optimum Nutrition! Hopefully you have found the product you would like to order. You can order your favorite product in the following...
Tue, 29 Mar, 2022 at 3:26 PM
The product I want isn’t in stock, what should I do?
We know it’s frustrating if the particular product, flavour or variation you want is out of stock. If this happens, please contact our customer service who ...
Fri, 25 Mar, 2022 at 2:20 PM
Do I need an account to place an order?
No, you don't need an account to place an order. At the checkout of your order you will get two options: order with an account or order as a guest. If ...
Tue, 29 Mar, 2022 at 3:24 PM
Can I order by phone?
Yes, it is also possible to place an order with us by telephone. When you do this, it is useful to consider in advance which products you want to order and ...
Fri, 25 Mar, 2022 at 12:46 PM
Can I buy your products in a physical store?
Yes, you can! You can find our products in the following stores.
Fri, 25 Mar, 2022 at 2:22 PM
How can I view my order history?
You can find your orders in your account via the following steps: Open the website and Sign in. Click on your account.  Click on order history
Tue, 29 Mar, 2022 at 3:41 PM
Why are the prices increasing?
As you may have noticed, the prices of some products have gone up on our website. This is because the price of raw materials have recently gone up worldwide...
Fri, 25 Mar, 2022 at 2:21 PM