Thank you for ordering at Optimum Nutrition! You will receive an order confirmation email once the package has been dispatched. This will usually be sent the same day as you order. It is possible that the confirmation ends up in the spam box of your email. Therefore, always check your unwanted inbox or spam.

Did you order through your registered account?
Your order has been placed successfully if you can see the new order in your account. If it’s not in your account, please check if you have been charged first.

Didn't receive a confirmation email within 24 hours of purchasing? Please contact us. Then we can check if everything went well!

Can I cancel or modify my order?
Unfortunately, it is not possible to modify or cancel your order once it has been placed.
As soon as your order is completed, it is immediately processed in our warehouse to ensure the fastest possible shipping. This means we can no longer stop the cancellation.

If you do not wish to receive the order, you have two options:

• Refuse the package upon delivery – Inform our customer service that you are refusing the order to avoid any additional costs. FedEx / Royal Mail will then automatically return the package to us.

• Request a free return label – Once you have received the package, you can contact our customer service or create a ticket here to request a free return label in accordance with our return policy.

We are happy to assist you:
UK: +44 8000728451

Ordering from Optimum Nutrition couldn’t be easier! Place your order before 6pm on a working day, and we’ll prepare and send it out as soon as possible. We deliver to the United Kingdom* and Ireland.

*Unfortunately, we can’t deliver to the Isle of Man, Channel islands, Shetland islands, Guernsey, Jersey or Gibraltar yet. And other non-supported countries, if you are unable to select the country on our website, it means we are unable to ship there. Please note our warehouse blocks orders containing address details of a non-supported country. 

We know it’s frustrating if the product, flavor, or variation you want is out of stock. You can sign up for a reminder when the product is restocked via the Notify Me button.

You can also contact our Customer Service who will be happy to support you on finding out the expected restock date.

Check our opening hours and contact options here.

No, you don't need an account to place an order. At the checkout of your order you will get two options: order with an account or order as a guest. If you want to order without an account you can go for the second option: order as a guest.

Yes, it is also possible to place an order with us by telephone. When you do this, it is useful to consider in advance which products you want to order and how many. One of our customer service representatives can then place an order for you. 

When the order has been placed you will receive a confirmation email ("Thank you, we have received your order") with a link to pay for the order. Be aware that your order only will be packed and shipped, once the payment has been fulfilled.

Yes, you can! You can find our products in the following stores.

You can find your orders in your account via the following steps:

1.Open the website and Sign in.

2.Click on your account. 

3. Click on order history

As you may have noticed, the prices of some products have gone up on our website.
This is because the price of raw materials have recently gone up worldwide. This has made the production of protein powders, among other things, more expensive for us and unfortunately, has forced us to raise our prices. We understand that this is very annoying. Of course, we promise that as soon as the price of raw materials decreases, we will also adjust the price of the products.