How can we help you?

Ordering

Thank you for ordering at Optimum Nutrition! You will receive an order confirmation email once the package has been dispatched. This will usually be sent the same day as you order. It is possible that the confirmation ends up in the spam box of your email. Therefore, always check your unwanted inbox or spam.


Did you order through your registered account?
Your order has been placed successfully if you can see the new order in your account. If it’s not in your account, please check if you have been charged first.

 

Didn't receive a confirmation email within 24 hours of purchasing? Please contact us. Then we can check if everything went well!

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Placed orders will be immediately prepared for you. Therefore, it is not possible to make any changes to your order. 

If you want to cancel your order, please call us within 10 minutes of purchasing, so we can do this for you. Once the cancellation is successful, we will refund you within 5 working days so you can place a new order.


If you did not manage to cancel your order within 10 minutes, don't worry! You can still refuse the parcel upon delivery. The courier will take the parcel back to our warehouse.

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Ordering from Optimum Nutrition couldn’t be easier! Place your order before 6pm on a working day, and we’ll prepare and send it out as soon as possible. We deliver to the United Kingdom* and Ireland.

 

*Unfortunately, we can’t deliver to the Isle of Man, Channel islands, Shetland islands, Guernsey or Gibraltar yet.

Country

Delivery Method

Delivery Time

Price

Free Delivery Threshold

UK

Standard

3 - 5 working days

       £3.99

 

£45.00

UK

Express

1 - 2 working days

>£7.99

No free delivery Threshold

Ireland

Standard

4-6 working days

From € 4.99

€ 60.00

Ireland

Express

1-2 working days

From € 14.99

ND

France

Standard

2-4 working days

From € 4.90

€ 60.00

France

Express

1-2 working days

 From € 8.90

ND

Spain

Standard

3-5 working days

From € 2.99

€ 60.00

Spain

Express

1-2 working days

From € 14.99

ND

Portugal

Standard

3-6 working days

From € 2.99

€ 60.00

Portugal

Express

1-2 working days

From € 14.99

ND

Netherlands

Standard

1 working day

From € 3.95

€ 60.00

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Thank you for choosing Optimum Nutrition! Hopefully you have found the product you would like to order. You can order your favorite product in the following way:

Step 1: Open the product and select a flavour of your choice


Step 2: After selecting a flavour you can select a serving size of your choice.

Note : if a content is grey, crossed out or if it says "notify me", then this product is not in stock.


Step 3: After selecting a flavor and size, don't forget to click on “add to cart”. The product will then appear in your shopping cart. You can always change quantities and remove products in your shopping cart. 

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We know it’s frustrating if the particular product, flavour or variation you want is out of stock. If this happens, please contact our customer service who will try and find out when this product will be available again.

Check our opening hours and contact options here.

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No, you don't need an account to place an order. At the checkout of your order you will get two options: order with an account or order as a guest. If you want to order without an account you can go for the second option: order as a guest.


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Yes, it is also possible to place an order with us by telephone. When you do this, it is useful to consider in advance which products you want to order and how many. One of our customer service representatives can then place an order for you. 

When the order has been placed you will receive a confirmation email ("Thank you, we have received your order") with a link to pay for the order. Be aware that your order only will be packed and shipped, once the payment has been fulfilled.

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Yes, you can! You can find our products in the following stores.

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You can find your orders in your account via the following steps:

  1. Open the website and Sign in.
  2. Click on your account. 
  3. Click on order history



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As you may have noticed, the prices of some products have gone up on our website.
This is because the price of raw materials have recently gone up worldwide. This has made the production of protein powders, among other things, more expensive for us and unfortunately, has forced us to raise our prices. We understand that this is very annoying. Of course, we promise that as soon as the price of raw materials decreases, we will also adjust the price of the products.

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