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Kunskapsdatabas
Ordering
Beställning
9
I have not received a confirmation yet. Has my order been received correctly?
Can I cancel or modify my order?
What are the delivery times and shipping costs?
How do I add an item to my cart?
The product I want is out of stock. What should I do?
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Payment
Betalningsalternativ
7
Which payment methods are available?
Where can I find my invoice?
I have a question about Klarna
Are your prices inclusive of VAT?
I have a question regarding my credit card payment
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Delivery
Leveransinformation
9
What are the delivery times and costs for the Nordics?
Where can I find my tracking information?
What if my order shows as delivered but isn`t?
Can my order be delivered at a pickup point?
Can I choose a delivery date or time before ordering?
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Return Policy
Returpolicy
7
How does the return process work?
When can I return a product?
Is it possible to exchange a product?
Do I need to pay return fees?
When will I receive my refund after returning my order?
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Promotions
Erbjudanden
5
What promotions are currently active?
Where can I find the terms and conditions?
How do I receive and apply the 20% discount on my first order?
How and where do I apply my discount code?
General Terms
Wholesale
Partihandel
3
How do I sign up for wholesale?
How can I become an ambassador?
How can I request free samples?
About Us
Om oss
6
How do I log in to my account?
About Us
How do I create an account?
How do I subscribe to the newsletter?
How can I delete my account?
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Privacy Policy
Integritetspolicy
1
Privacy Policy
Product Formulations & Questions
Frågor om formulering och produkter
24
How many times a day can I take protein powder?
What is the amino acids profile in Gold Standard 100% Whey?
Why is Gold Standard 100% Whey the bestselling whey protein powder?
Why should I choose for the Gold Standard 100% Casein?
What is the difference between Gold Standard 100% Whey and Casein protein from the US to EU products?
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Authentication Requests
Produktautentisering
1
How can I check if my product is authentic?
Lifestyle Advice
LIVSSTILSRÅD
24
Can you give me tips on weight loss?
What products would you recommend for weight loss
I want to start using caffeine but don’t know what product to choose?
What supplements should I use to build muscle?
Please can you tell me if it is safe to use Gold Standard 100% Whey protein for marathon training if I am taking medication for thyroid problems?
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Sustainability
Hållbarhet
8
Are the plant products 100% recyclable?
Are your black tubs 100% recyclable?
Why is my tub size smaller?
I love your shakes but am concerned about plastic usage, are these recycled?
I love the Gold Standard Plant Protein but is it recyclable?
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Allergen Information
Allergiinformation
14
Are your products suitable for vegetarians?
Is Amino energy suitable for vegetarians?
Are your protein powders/any powders gluten free?
Which products contain eggs and nuts
Which of your products contain eggs?
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Product Safety Questions
Frågor om produktsäkerhet
10
Can I use Optimum Nutrition’s products if I have any medical condition?
Can I use Optimum Nutrition’s products if I am pregnant or breastfeeding?
If the cow’s milk was used during a BSE scare could it have reached your products?
Does creatine have any negative health effects?
Are the sweeteners used in your products safe for consumption?
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