What if my order shows as delivered but isn`t? : Optimum Nutrition

Placera din beställning före klockan 17.00 på en arbetsdag, och vi kommer att förbereda och skicka den samma dag. Vi levererar till Sverige*, samt till många europeiska destinationer. Vi erbjuder standardleverans och expressleverans (se våra europeiska destinationer här).

Leveranstiden kommer att ta 3-5 dagar.

Sverige

Leveranstyp

Hämta på utlämningsställe
- Under 599 SEK: 79 SEK
- Över 599 SEK: Gratis
Hemleverans
- Under 599 SEK: 129 SEK
- Över 599 SEK: Gratis

Hjälpte det här svaret? Ja Nej

Where can I find my tracking information?

You can find your tracking link in the shipping confirmation email that we send as soon as the carrier collects your package from our warehouse.

If you placed your order while logged into your Optimum Nutrition account, the tracking link will also appear in your account once the package has been collected by the carrier.

If you cannot find your tracking details but can confirm that payment has been charged to your account, your order has most likely gone through and should be delivered within the estimated delivery time.

The most common reason for not receiving your tracking link is a typo in the email address entered when placing the order. In such cases, you would also not have received an order confirmation.

If you are sure your email address is correct but still have not received any emails, please check the following:

Wait until the carrier has collected your package. You will receive the tracking link by email as soon as the package has left our warehouse.
Check your spam or junk folder in case the email was filtered there.

Need more help? Our customer service team will be happy to assist you, please contact us.

Hjälpte det här svaret? Ja Nej

What if my order shows as delivered but isn`t?

If your parcel is marked as delivered but you can’t find it, please try the following steps:

Check around your property – Parcels may be left in a safe location such as a porch, shed, or behind bins.
Ask your household or neighbours – Sometimes parcels are accepted by someone else at your address or a neighbour nearby.
Check your DPD tracking link – It often includes a delivery photo or notes from the driver showing where the parcel was left.
Allow a little time – Occasionally, tracking updates before the parcel physically arrives.

If you still can’t locate your parcel, please contact our customer service team with your order number, and we’ll investigate directly with DPD to resolve the issue quickly.

Hjälpte det här svaret? Ja Nej

Can my order be delivered at a pickup point?

Unfortunately, we do not currently offer the option to have parcels delivered directly to a pickup point. At this time, orders can only be delivered to the home address provided during checkout.

Hjälpte det här svaret? Ja Nej

Can I choose a delivery date or time before ordering?

Unfortunately, it is not currently possible to select a specific delivery date or time before placing your order. Delivery schedules are determined by the carrier once the parcel has been dispatched. After shipment, you may receive additional delivery options directly from the carrier, depending on your location and the available services.

Hjälpte det här svaret? Ja Nej

My package is damaged, what can I do?

We are sorry to hear that you received a damaged package!

Please contact our customer service team with photos of the damage, and we will gladly assist you further.

Hjälpte det här svaret? Ja Nej

My package is incomplete

We’re sorry to hear that an item may be missing from your delivery. Our team carefully prepares and checks every order, including recording parcel weights, but on rare occasions mistakes can occur.

To help us resolve this quickly, please provide clear details of which products are missing. Before contacting us, we recommend checking the following:

Multiple shipments – Did you receive two tracking numbers? Your order might arrive in more than one parcel.
Damaged or opened box – If your parcel was damaged or opened, please take a photo and share it with our customer service team.
Order confirmation – Double-check your order confirmation to ensure the product and quantity match what you expected.
Promotional items – If the missing item is a free gift or promotion, please review the promotion’s terms and conditions.

Once you’ve checked these points, please contact our customer service team with the details. We’ll investigate with our carrier and resolve the issue as quickly as possible.

Hjälpte det här svaret? Ja Nej

The carrier returned my package, what happens now?

We are sorry to hear that your package is currently being returned to our warehouse. As soon as your package has been received at our warehouse, we will contact you by email with confirmation that your refund has been processed.

Hjälpte det här svaret? Ja Nej

Can I adjust my delivery date and time after ordering?

Once your order has been dispatched, delivery options may become available directly through the carrier’s tracking portal. Depending on the carrier and your location, you may be able to reschedule the delivery date or select an alternative delivery time. Please note that these options are managed entirely by the carrier and cannot be adjusted through our customer service team.

Hjälpte det här svaret? Ja Nej

How can we help you?

Delivery

Behöver du mer hjälp ?