Placera din beställning före klockan 17.00 på en arbetsdag, och vi kommer att förbereda och skicka den samma dag. Vi levererar till Sverige*, samt till många europeiska destinationer. Vi erbjuder standardleverans och expressleverans (se våra europeiska destinationer här).

Leveranstiden kommer att ta 3-5 dagar.

Sverige

Leveranstyp

• Hämta på utlämningsställe

  • Under 599 SEK: 79 SEK

  • Över 599 SEK: Gratis

• Hemleverans

  • Under 599 SEK: 129 SEK

  • Över 599 SEK: Gratis

If your parcel is marked as delivered but you can’t find it, please try the following steps:

1. Check around your property – Parcels may be left in a safe location such as a porch, shed, or behind bins.
2. Ask your household or neighbours – Sometimes parcels are accepted by someone else at your address or a neighbour nearby.
3. Check your DPD tracking link – It often includes a delivery photo or notes from the driver showing where the parcel was left.
4. Allow a little time – Occasionally, tracking updates before the parcel physically arrives.

If you still can’t locate your parcel, please contact our customer service team with your order number, and we’ll investigate directly with DPD to resolve the issue quickly.

Unfortunately, we do not currently offer the option to have parcels delivered directly to a pickup point. At this time, orders can only be delivered to the home address provided during checkout.

Unfortunately, it is not currently possible to select a specific delivery date or time before placing your order. Delivery schedules are determined by the carrier once the parcel has been dispatched. After shipment, you may receive additional delivery options directly from the carrier, depending on your location and the available services.

We are sorry to hear that you received a damaged package!

Please contact our customer service team with photos of the damage, and we will gladly assist you further.

We’re sorry to hear that an item may be missing from your delivery. Our team carefully prepares and checks every order, including recording parcel weights, but on rare occasions mistakes can occur.

To help us resolve this quickly, please provide clear details of which products are missing. Before contacting us, we recommend checking the following:

• Multiple shipments – Did you receive two tracking numbers? Your order might arrive in more than one parcel.
• Damaged or opened box – If your parcel was damaged or opened, please take a photo and share it with our customer service team.
• Order confirmation – Double-check your order confirmation to ensure the product and quantity match what you expected.
• Promotional items – If the missing item is a free gift or promotion, please review the promotion’s terms and conditions.

Once you’ve checked these points, please contact our customer service team with the details. We’ll investigate with our carrier and resolve the issue as quickly as possible.

We are sorry to hear that your package is currently being returned to our warehouse. As soon as your package has been received at our warehouse, we will contact you by email with confirmation that your refund has been processed.

Once your order has been dispatched, delivery options may become available directly through the carrier’s tracking portal. Depending on the carrier and your location, you may be able to reschedule the delivery date or select an alternative delivery time. Please note that these options are managed entirely by the carrier and cannot be adjusted through our customer service team.