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Delivery Information

Place your order before 6pm on a working day, and we’ll prepare and send it out immediately. We deliver to the United Kingdom*, numerous EU destinations and many other countries around the world. We offer standard delivery and express delivery (check the table below for the full list).

 

*Unfortunately, we can’t deliver to the Isle of Man, Channel islands, Shetland islands, Guernsey or Gibraltar yet.

 

Country

Delivery Method

Delivery Time

Price

Free Delivery Threshold

UK

Standard

3 - 5 working days

£3.99

 

£45.00

UK

Express

 

1 - 2 working days

>£7.99

No free delivery Threshold

 

Working days are Monday – Friday. Delivery time is determined in working days from date of dispatch. For example if an order is made Tuesday before 6pm, the 5th working day would be Tuesday next week. 

 

NOTE:

*Sometimes processing times at local customs can take longer than expected, which can impact delivery time.

 


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Country

Delivery Method

Delivery Time

Price

Free Delivery Threshold

Ireland

Standard

4-6 working days

From € 4.99

€ 60.00

Ireland

Express

1-2 working days

From € 14.99

ND

France

Standard

2-4 working days

From € 4.90

€ 60.00

France

Express

1-2 working days

 From € 8.90

ND

Spain

Standard

3-5 working days

From € 2.99

€ 60.00

Spain

Express

1-2 working days

From € 14.99

ND

Portugal

Standard

3-6 working days

From € 2.99

€ 60.00

Portugal

Express

1-2 working days

From € 14.99

ND

Netherlands

Standard

1 working day

From € 3.95

€ 60.00

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You can find all information about the delivery of your order in your track & trace code. 


How to find your tracking track and trace code (3 options):

  • Email from Optimum Nutrition (“Your order has been dispatched”)
  • Email from Fedex/Hermes (“Your package is on its way”)
  • In your Optimum Nutrition account *

*When you have paid for your order as a guest, this option will expire

** Please note that the statuses in your account can sometimes have delays. Want more details? Check the exact status of your delivery using your GLA tracking link via FedEX. You can find your GLA tracking code via your account (see picture below).



How to see the most recent order status (2 options):

  • Via your ON account (go to Order History and click the tracking link), result should display as the image below.

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  • Via FedEx (it can happen that your ON account`s tracking updates are behind, in this case you can also use the GLA number, marked in red and paste this into the FedEX page*

*Copy and paste your GLA tracking number into the FedEX page (https://fcbtracking.fedex.com/ ) and click View More Tracking to find the latest details of your parcel. 

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Overview statuses on Fedex

Status

Meaning

DEPARTED Optimum Nutrition

The package is packed, and has left our warehouse.

FEDEX CROSS BORDER PROCESS CENTRE

The package has been collected and placed in the Fedex distribution center

CUSTOMS CLEARED

Your package has passed through customs

ARRIVAL AT DESTINATION HUB

The package has been picked up by your local courier

IN TRANSIT/OUT FOR DELIVERY

The package is on its way

DELAYED / NETWORK DELAY

The local courier has had some trouble and a delay has occurred

DELIVERY ATTEMPTED

There has been attempt at delivery but either no-one was home or the courier has had some trouble.

 

 Please be aware that your local courier should attempt to deliver at least 3 times unless there is an exception. 

 

 Please contact our customer service to receive further assistance if the following occurs:

  • You have not received your parcel after the delivery, which you can find here.
  • Your track and trace status is not clear 
  • There has been no update in your track and trace status for 7 working days.

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We are sorry to hear that your parcel has been stated as delivered but you have not received it. 

Please check your FedEX/Hermes tracking link for the latest updates. The tracking link can be found via:

  • Email from Optimum Nutrition (“Your order has been dispatched”)
  • E-mail from Fedex/Hermes (“Your package is on its way”)
  • In your Optimum Nutrition account * 

 

*When you have paid for your order as a guest, this option will expire. 


 

Enter your tracking code into the FedEX page: https://fcbtracking.fedex.com/
 
Click: ‘View full tracking details’ 

Then click ‘View proof of delivery’ for photo evidence of the exact location of your parcel. 

In this case if you still dispute the delivery, please contact our customer service to receive further assistance.

 

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Are you unexpectedly not at home? No worries! FedEx & Hermes will try again on the next working day if the delivery is not successful. Hermes can also leave your parcel in a safe place or with a neighbor, which you can choose directly via their track and trace link. 


Find your track and trace:

  • Email from ON (your order has been dispatched email)
  • My account (see order history and then tracking number)
  • Email from FedEx/Hermes (“Your package is on its way”)


Change delivery option:

Add your track and trace into the FedEx page

Click‘ Change delivery options’ and confirm your postcode. You will be taken to the ‘Delivery options’ page

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No, this is unfortunately not possible.

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No, this is unfortunately not possible.

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To collect your package, you’ll need a valid proof of ID and the barcode of your order.

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We are sorry to hear that you have received a damaged parcel! Please contact our customer service with pictures of the issue and we will gladly help you further.

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Please contact us and we’ll help you! 

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We are sorry to hear that your parcel is currently on its way back to our warehouse. We will come back to you by email as soon as your parcel has been received in our warehouse with a confirmation that your refund has been processed.

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